TERMS AND CONDITIONS
Customer Care
Welcome to Heart Horse Equestrian Jewellery! We are an online store that specializes in sterling silver equestrian-themed and keeepsake jewellery. If you have any questions about our products or services, please don't hesitate to contact us. We are here to help you with anything you need. Our customer care policy is simple: we strive to provide the best possible service to our customers. If for any reason you are not satisfied with your purchase, please let us know so we can make it right. We want you to be completely happy with your shopping experience at Heart Horse Equestrian Jewellery.
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Keepsake/custom made jewellery will only be refundable if faulty, due to the nature of it being bespoke to you the product cannot be resold, so we cannot accept returns or exchanges on the basis you've changed your mind. Following the distant selling rules regarding our giftware, we do accept exchanges and returns if you have changed your mind, however this has to be within 14 days of purchase and be returned to us in the same condition it arrived to you in. If there is damage to the item upon return, we are not obligated to refund or exchange the item for you. We also require proof of return postage and that when returning the item, it is sufficently pacakged. The item must also be returned on a tracked service. Heart Horse does not refund returns postage unless faulty. Should you wish to exchange, you're also responsible for covering the second set of postage costs.
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Returns
Privacy & Safety
At Heart Horse Equestrian Jewellery, we take your privacy and safety very seriously. We use secure payment methods such as PayPal and credit/debit cards to protect your personal information. We collect data such as your name, address, and email address solely for the purpose of fulfilling your order and providing you with the best possible service. We never share or sell your information to third parties.If you have any questions or concerns about our privacy and safety policy, please contact us.
Permissons
Heart Horse may sometimes use any image submitted by the customer as refernce in other forms of social media advertising or activity including Facebook, Instagram and TikTok. If you DO NOT wish for Heart Horse to use your images please state this before or upon ordering by form of written exclusion to contact@horsehorseequestrianjewellery.co.uk or Facebook messenger.
Payment Methods
- Credit / Debit Cards - PayPal - Offline Payments