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HOW TO ORDER

Finding the right piece of jewellery to honour your 'Heart Horse' can be a daunting task with so many variations to choose from.

In this section we have included simple instructions to help you to navigate our site and to make ordering easier for you.

STEP 1 - Choose your keepsake piece.

Click or hover over our 'SHOP KEEPSAKES' tab on the top menu and choose a product type that would suit you, from RINGS, PENDANTS, EARRINGS, KEYRINGS ETC. You can scroll through the items available until you find your desired item.

Each product listing will have a series of drop down boxes to fill in including colours, name of horse and sizing options etc. If you'd like to view the colours, these can be found by scrolling through the images on each listing. At the end of the images you'll find two colour charts, you can choose your colour from here and write it in the 'colour' section on the listing. 

Additional information can be written to me under the 'colour' section.

This allows you to type up to 500 words if you wish to leave me additional information or notes whilst ordering, for example: a story you'd like to share or extra colours you'd like included or detailed descriptions of how you'd like your final piece to look.

When ordering your chosen piece you can select to have an encasement kit sent to you, this includes everything you need (as well as instructions) to send your encasements (hair or ashes) back to us safely. We also include a ring sizer so you can let us know an accurate measurement of your finger if you were previously unsure of your size.

STEP 2 - Add to cart. Once you have your jewellery item/items added to your cart, please proceed to your basket and checkout with your preferred method of payment.

Once you have ordered we will post you your encasement kit within 72hrs of purchase by 2nd class stamp.

When your encasement kit arrives back with us in the studio we will send an email to notify you. From this point it will take approximately 6 - 8 weeks to create your piece and post it back to you, along with any ashes or hair we do not use. This estimated time frame does not apply if you have not notified us of your size (if purchased under unkown sizing) or if we have not yet recieved your encasements back.

Please note the turn around time is an estimate time only and when working with something so bespoke and precious patience is very much appreciated. Additionally if you have a specific date you'd like us to meet please contact us prior to ordering (using the contact button below) to see if we can accommodate your request.

If you have any further questions please don't hesitate to contact us further using the contact information below.

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